Baldwin Times

The City of Gulf Shores issued the following announcement on March 29.

The City of Gulf Shores is pleased to announce that the 2021 Resident Satisfaction Survey is complete, and the comprehensive survey report is now available to the public.

Through its findings, the survey provided valuable feedback from full-time residents about areas of success with city services, opportunities for improvement and what services should be considered a priority for future planning.

"Our top priority is making sure that we are consistently working towards improving our residents’ quality of life by providing exceptional city services,” said Mayor Robert Craft. “The data provided through this survey will be critical as we continue to enhance these services and plan for the future of our city." 

The survey was conducted by ETC Institute, a company out of Olathe, Kan., that specializes in the design and administration of market research for governmental organizations. The survey was deployed via mail and online to a random sample of residents and was designed to have a precision of plus or minus 4.8% at the 95% level of confidence. In addition to the random sample, the survey was opened online for three weeks to allow those not included in the random sample the opportunity to participate. 

Highlights from the survey results include:

• Residents have a very positive perception of the City of Gulf Shores
• 92% of residents rated Gulf Shores as an excellent or good place to live
• Gulf Shores rates above the U.S. average in 58 of 60 areas of city services surveyed
• Satisfaction with the overall quality of city services is 27% above the U.S. average
• Public safety services, which include police, fire rescue, and emergency medical services, was the top-performing category of city services

Areas identified by residents as top overall priorities include:

• Traffic Flow and Ease of Getting Around the City
• Community and Economic Development
• Maintenance of Streets, Sidewalks, Infrastructure
• Public Safety

The comprehensive survey report can be found on the city's website at www.GulfShoresAL.gov/Resident-Satisfaction-Survey. 

For more information about the Resident Satisfaction Survey, please contact Lindsey Hart, public engagement manager, by email at lhart@gulfshoresal.gov or phone at 251-968-3401.

Original source can be found here.